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Dispensary Tips

Top 10 Dispense FAQs


1. What is Dispense?

What we are: a B2B eCommerce software built specifically for cannabis dispensaries. We provide retailers with the tools and technology they need to sell products online, manage their daily operations, build direct customer relationships, and scale their businesses.

What we are not: a POS system—though we do integrate with several of them. (See #6)

2. What is the cost to use Dispense?

Dispense's Standard plan is offered at $500/mo and comes with every single feature available, without any of the sign-on fees that some of our competitors charge. You also have the option to select Dispense's Enterprise plan, which is fully customized to your MSO's needs. Reach out to us on our website to discuss specific pricing. No matter which option you choose, we'll get you started with Dispense immediately and you'll receive free onboarding sessions to help you hit the ground running.

3. Does Dispense offer a free trial?

We provide all customers with a 30-day money-back guarantee to give you time to evaluate Dispense. You can cancel at any time with a 30-day notice.

4. What are Dispense’s most notable features?

Top dispensaries across the country love features like:

5. What else can I do with Dispense?

Beyond the basics, Dispense provides tons of other tools to improve the way you run your dispensary.

  • Bulk or single-item discounts
  • Product reviews
  • Product up-selling
  • Mobile-optimized buying
  • CRM and auto-tagging
  • Menu item management
  • Customizable order fulfillment flow
  • Order limit compliance
  • Flexible store settings
  • Staff permissions
  • Customizable cloud printing settings

6. What does Dispense integrate with?

View our full list of integrations.


Marketing & Loyalty


  • Surfside
  • Google Analytics
  • Google Tag Manager




7. Does Dispense have a consumer-facing platform?

Dispense operates strictly as a business-to-business platform, without a consumer app, which means you'll never lose customers to nearby dispensaries. Even better, your customer data, online orders, and order details are owned by you (and only you). We'll never sell it, share it, or market to it. Having control of this data allows you to create strong relationships with your customers while encouraging loyalty and advocacy.

8. What are the benefits of using Dispense?

By having an online presence (powered by Dispense), your dispensary has the potential to reach thousands of new customers each day, giving them 24/7 access to place an order. More specifically, though, we can break the advantages up in two ways.

For you:

  • Scale operations
  • Boost efficiency
  • Expand revenue
  • Reduce costs
  • Keep your staff organized
  • Better understand your customers
  • Build brand affinity
  • Form lasting customer relationships
  • Generate repeat visits
  • Own your customer data

For your customers:

  • Simplify the online ordering process
  • Offer a frictionless, uninterrupted checkout flow
  • Provide pickup slots that work with your customers' schedules
  • Communicate efficiently through live text
  • Extend loyalty rewards and incentives

9. What separates Dispense from other cannabis eCommerce platforms?

Built on hospitality, Dispense puts client support at the frontline of our company. From the moment you become a partner, you’ll be surrounded by a dedicated team to ensure you get the most out of our dispensary software, minimizing the need for major help along the way.

10. How can I learn more about Dispense?

Fill out the form below and a member of our team will be in touch!

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