Dispense, the digital dispensary management platform powering the country's top cannabis dispensaries.

Frequently Asked Questions
(And Their Answers!)


What is Dispense?

What we are: a B2B eCommerce software built specifically for cannabis dispensaries. We provide retailers with the tools and technology they need to sell products online, manage their daily operations, build direct customer relationships, and scale their businesses.

What we are not: a POS system—though we do integrate with several of them (see below).

What is the cost to use Dispense?
Dispense's Standard plan is offered at $500/mo and comes with every single feature available, without any of the sign-on fees that some of our competitors charge. You also have the option to select Dispense's Enterprise plan, which is fully customized to your MSO's needs. Reach out to us on our website to discuss specific pricing. No matter which you choose, we'll get you started with Dispense almost immediately—our team can help you configure your online store in less than an hour—and you'll receive free onboarding sessions to help you hit the ground running.

Does Dispense offer a free trial?
We provide all customers with a 30-day money-back guarantee to give you time to evaluate Dispense (though we're confident you'll love it). You can cancel at any time with a 30-day notice, too.

What are Dispense’s most-loved features?
Top dispensaries across the country rave about features like:
100% ownership of your customer data
Customizable menu widgets
Line and queue management
Live customer chat
Online ordering
Pickup scheduling
Loyalty sign-up and redemption at checkout
POS integration
Analytics and performance reporting

What else can I do with Dispense?
Beyond the basics, Dispense provides plenty of other tools to better run your dispensary.
• Bulk or single-item discounts
• Product reviews
• Product up-selling
• Mobile-optimized buying
• High-quality design and UX
• CRM and auto-tagging
• Menu item management
• Customizable order fulfillment flow
• Order limit compliance
• Flexible store settings
• Staff permissions
• Customizable cloud printing settings
• Fast and simple-to-use backend

What does Dispense integrate with?
We're constantly working to add new integrations, but as of now, Dispense integrates with many leading companies in the cannabis space. Stay tuned for more in the near future.

Point-of-sale systems:
LeafLogix
Cova
Treez
Flowhub

SMS marketing and loyalty:
Springbig

Analytics:
Surfside

Does Dispense have a consumer-facing platform?
Dispense operates strictly as a business-to-business platform, without a consumer app, which means you'll never lose customers to nearby dispensaries. Even better, your customer data, online orders, and order details are owned by you (and only you). We'll never sell it, share it, or market to it. Having control of this data allows you to create strong relationships with your customers while encouraging loyalty and advocacy.

What are the benefits of using Dispense?
By having an online presence (powered by Dispense), your dispensary has the potential to reach thousands of new customers each day, giving them 24/7 access to place an order. More specifically, though, we can break the advantages up in two ways.

For you:
• Scale operations
• Boost efficiency
• Expand revenue
• Reduce costs
• Keep your staff organized
• Better understand your customers
• Build brand affinity
• Form lasting customer relationships
• Generate repeat visits
• Own your customer data

For your customers:
• Simplify the online ordering process
• Offer a frictionless, uninterrupted checkout flow
• Provide pickup slots that work with their schedule
• Communicate efficiently through live text
• Extend loyalty rewards and incentives
• Keep their data private

What separates Dispense from the pack?
Built on hospitality, Dispense puts client support at the frontline of our company. From the moment you become a partner, you’ll be surrounded by a dedicated team to ensure you get the most out of our dispensary software, minimizing the need for major help along the way. If a question or issue ever does arise, you'll have direct, nearly round-the-clock service from us when and how you need it.

How can I learn more about Dispense?
Visit our Book A Demo page to schedule a complimentary demo or discovery call and learn why countless dispensaries are making the switch to Dispense. We can't wait to hear from you.