Dispense develops and provides e-commerce software to cannabis dispensaries to manage orders and inventory, schedule appointments, and manage customer relationships (“Services”). We strongly believe that openness and transparency about our data practices is critical to ensuring we collect accurate information that aligns with the expectations of our Customers and Device Users. Accordingly, this policy should be an easy-to-understand guide to our data collection, use, and disclosure practices.
This Privacy Statement only applies to Personal Information collected by us when you:
-Visit our websites that display or link to this Privacy Statement;
-Visit our branded social media pages;
-Visit our offices;
-Receive communications from us or otherwise communicate with us, including but not
limited to emails, phone calls, texts or faxes;
-Use our products and services where we act as a controller of your Personal Data;
-Register for, attend or take part in our events, webinars, programs, trainings,
certifications or contests;
-Act as or work for a service provider or supplier to Dispense, to the extent Dispense acts
as a controller with respect to your Personal Information;
-Are employed by a Customer of our products and services where your information has
been shared with us in our capacity as a controller (for example, during the contracting
-Participate in surveys, research or other similar data collection facilitated by us.
This Privacy Statement does not apply to Personal Information collected and controlled by our
Customers or by Vendors, that we process in connection with providing Services to our
Dispense generally interacts with several categories of individuals or organizations:
Device Users, Customers, Vendors, and Website Users. Depending on which category you fall under at a given time, we process information from you differently.
Device Users: Device Users are individuals who use Vendor or Customer applications from which Dispense acquires data in order to provide its Services.
Customers: Customers are any person or organization that purchase Services from Dispense. They typically include cannabis dispensaries that are licensed in a state to sell medical cannabis, recreational cannabis, or both.
Vendors: Vendors are third parties that provide technology platforms for our Customers
Website Users: Website Users are individuals who visit our Customers website.
We collect and/or control the following information (we refer to this information as Personal
Information or Information throughout this Policy):
Personal Information Collected from Website Users
We collect the following Personal Information from individuals that use our website.
-The IP address that has been assigned to your device when your information is collected.
-In order to communicate with you, we may collect contact information, which includes name, address, phone number, and email address. When you agree to provide it to us ONLY.
-Login information necessary to access your online account.
Various information about your device, including device type and model. For example, we may know that you are using a phone and that it is an iPhone 12. This also includes the browser type and operating system, time zone setting, browser plug-in types and versions.
On-Site Internet or Network Activity:
Web pages you view on our site, links you click, the length of time you visit our Site, and the webpage that led you to our site, and the webpages you go to.
Personal Information Collected from Vendors and Customers
We collect the following Personal Information from our application Vendors and from Customers to which we sell our Services:
-In order to communicate and provide our Services to our Vendors and Customers, we collect our Vendors’ and Customers’ contact information, which includes name, address, phone number, and email address.
-Login information necessary to access their online accounts.
-In order to process or issue payments from or to our Vendors and Customers we collect bank account or credit card information from Vendors and Customers.
We collect information directly from you. We collect information directly from Website Users, Vendors, and Customers to the extent you directly interact with us or in the provision of our Services.
We collect information from you passively. We use tracking tools like browser cookies and web beacons to passively collect information from Website Users. We collect information about Website Users over time when you use this website. We do this to understand the visitors to our site and better communicate with them – no information collected passively from our website is incorporated into our Services.
Dispense uses your Personal Information in the following ways and purposes:
We combine information. We will combine all information we receive about you into one data set.
Provide Services. We may use your contact information in order to provide our Services, contact you and respond to your requests. We also use payment information to receive funds from and send funds to Customers.
Maintenance or Improve Our Website and Services. We use device information and internet or network activity to make our website and Services better.
Security and Fraud Prevention. We use personal identifiers, device information, payment information, and internet and network activity information to protect our website or Services, our company, and others and to prevent fraud, theft, and misconduct.
Marketing Purposes. We use personal identifiers to send Vendors and Customers information about our products or services. We also use personal identifiers to tell Vendors and Customers about new features or updates.
Other Lawful Purposes. We use your Information as otherwise permitted by law.
We share your Personal Information with the following categories of third parties:
Customers. We share Device User information, including personal identifiers, location information, commercial information, demographic information, device information, and inferences, through the provision of our Services to Customers. Customers may use your data for the same purposes for which Dispense uses your data.
Service Providers: From time to time, we may establish a business relationship with other businesses that provide us with certain services, whom we believe trustworthy and we believe to have privacy practices consistent with ours ("Service Providers"). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing, and payment processing. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.
Affiliates: We may share Personal Information with businesses controlling, controlled by, or under common control with Dispense.
Compliance with Laws and Law Enforcement: We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if we are compelled by law or regulation, or the company deems it appropriate. This may also include responding to legal requests (including court orders and subpoenas), assisting to protect the safety, property, or rights of our company or of any third party, or to comply with the law.
Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your web browser to decline cookies, some features of the Website may not work or may not work as designed.
Some content or applications, including advertisements, on the Website are served by unaffiliated third parties, including advertisers, ad networks and servers, content providers and application providers.
As a part of complying with applicable privacy laws in the jurisdictions in which we operate, we provide individuals with the following rights regarding their Personal Information:
Rights Under California Law
Under current California law, California residents have certain rights as it relates to our collection, use, and processing of their information. These rights are not absolute and all requests are subject to exceptions and verification. Dispense may be required or permitted by law to decline any request. Only you, a person that you authorize to act on your behalf, or an entity registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to accessing or deleting your personal information.
To protect the privacy of your Personal Information, we are required to verify your request. Verifiable requests must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to the request. If you make a request to know or delete, in certain circumstances, we may ask you to verify your identity and proof of California residency, which may include a signed declaration under penalty of perjury that you are the individual whose Personal Information is the subject of the request.
When Dispense receives a consumer request, we make every effort to honor your request. We maintain records of all the requests received, the time it takes to respond to requests, and we track the outcomes of all requests.
Right to Access. You can make a request to access the categories or specific pieces of personal information Dispense collected, used, or shared about you in the past twelve (12) months.
Right to Delete. You can make a request to delete any Personal Information Dispense has collected about you. We will also communicate your deletion request to our Service Providers and direct them to delete your Personal Information.
Right to Opt-Out of Sale. Upon receiving a valid opt-out of sale request we will stop and refrain from selling any of your Personal Information. We will also communicate your opt-out of sale request to relevant third parties.
Right to Non-Discrimination. Dispense values giving consumers control over their privacy and Personal Information. If you choose to exercise any of your rights under the CCPA, we will not differentiate our services as a result of your decision. We also do not offer any financial incentives to opt-in to sell your Personal Information.
We maintain commercially reasonable physical, electronic, and procedural safeguards to secure your information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. However, we are unable to guarantee that security measures we take will not be penetrated or compromised or that your information will remain secure under all circumstances.
We do not knowingly collect personal information of minors under the age of 16 or collect data
from Vendors who target minors under the age of 16. If a Device User identifies themselves as a
minor under the age of 13, our system de-identifies all data associated with the unique identifier.
If you are either a minor under the age of 16; or a parent or legal guardian of a child under the
age of 16 you may submit a request to know, opt out, or delete by sending an email with the subject line “Minor Information Request” to the email address listed at the bottom of this Privacy
Policy. Note that all requests are subject to appropriate verification.
Dispense Software, Inc.
101 Federal St., Suite 1900
Boston, MA 02110
We will investigate your question, respond to your inquiry, and attempt to resolve any concerns regarding your privacy question.