We've upgraded the entire Customer Chat tab to make it more informative than ever before. As you exchange live messages, you can now simultaneously view key customer information including:
Live activity feed (e.g. Viewed Item, Added Item, Cart Started, Cart Abandoned, Checkout Started, Order Completed)
Customer profile (name, email, phone number, birthday, medical ID #, medical state, medical expiration)
Total spend history
Total order history
On the Dispense dashboard
Live Web Chat:
On your eCommerce widget, we've added a built-in web chat feature that allows your customers to message you directly through your website.
Customers will log in or sign up for Dispense in order to send you a message
Both web chat messages and SMS text messages appear on the widget and on Dispense's backend
You can instantly reply through the Dispense dashboard
