Save time on phone calls and emails. Our chat feature automatically answers common support inquiries, like "I want to cancel my order", can give product recommendations, or facilitate a human-monitored experience to send and receive SMS text messages directly through the app.
Customers ask the same questions over and over again - and the data is available, it just needs to be surfaced to them in an accessible and friendly way. Scale your operations via automated support responses for the most common inquiries, like "I want to edit my order."
The customer service touch point is not just for help, it can also be a revenue driver. Help your customers find the right product with personalized product recommendations and upsell them on new options.
Organizations with more than 1 store can see all incoming chats in a single view. This is great for operations with a single support center.
See customer order history and session behavior to understand how to best respond to their inquiries. This gives your budtenders a full view of the customer. Chat is automatically tied to that customer in the CRM database.
Dispense ensure's complete compliance for your cannabis text messages and will prohibit any cannabis keywords. We ensure complete dispensary SMS compliance.
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Your staff members can handle the chat individually or as a team. See who responded and what was discussed.