Two-day Amazon Prime shipping. Pre-paid order pickup. Food delivery. Our world has been optimized for convenience across the board, and cannabis is starting to catch up. More and more states are allowing marijuana dispensaries to offer drive-thru ordering.
Take a drive through any of these states and you may spot a drive-thru dispensary.
Offering various shopping options and experiences makes your store appeal to a broader audience, but it also gives added benefits to your day-to-day dispensary operations.
With Dispense’s Drive-Through feature, dispensaries set time slots so customers can select a window that works best for them. Customers simply place their order online and choose a time to stop by your store. They receive a notification that their order is ready for pick-up, click an “I’m here” button in their confirmation email, and can quickly complete the transaction without ever stepping foot in the dispensary.
Implementing a drive-thru system will help streamline your dispensary activities. All orders are easily managed through Dispense, and budtenders receive an alert when a customer arrives in their car.
Your store may be able to operate with fewer staff members on the floor, thus minimizing labor costs. Using pickup times ensures your cannabis drive-thru window doesn't get overloaded. Additionally, drive-thrus can reduce wait times and increase your order fulfillment efficiency.
The fast, friendly, and streamlined service of drive-thrus offers convenience and ease that delights shoppers and can lead to higher levels of customer satisfaction. And happy customers talk, meaning your dispensary could easily benefit from positive word-of-mouth and repeat business.
Naturally, drive-thru dispensaries took off nationwide during the 2020 pandemic. But the low-contact benefits amidst COVID-19 proved to be more than just convenient. Drive-thru offerings promote accessibility for customers who are elderly, disabled, or seeking a discreet shopping experience.
